Returns & Exchanges

At Heritage Building Centre, we stand by the quality of our craftsmanship and materials. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team with your order number and details of the item you wish to return to receive a Return Authorization.

• 2.
  Prepare the Package

  Carefully repackage the item in its original protective packaging to ensure it remains undamaged during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a tracked courier service to send the item back to our central warehouse.

• 4.
  Quality Inspection & Refund

  Once our team inspects the returned goods, we will process your refund or dispatch your replacement within 5-7 business days.